Business hours: 9:30-17:30 Closed on Saturdays, Sundays, and holidays
■Company Profile ■Privacy policy
Privacy policy
- Virts Production Co., Ltd. Privacy Policy
- Virts Production Co., Ltd. “Kanaeru Travel Agency” (hereinafter referred to as “the company”)
Recognizing the importance of protecting customers’ personal information.
In addition to complying with the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”), the Company adheres to the following Privacy Policy (hereinafter referred to as “this Privacy Policy”) to ensure the proper handling and protection of personal information. - 1. Definition of Personal Information
- 2. Purpose of Use of Personal Information
- We use customers’ personal information for the following purposes:
(1) To provide our services
(2) To allow customers to enjoy and make full use of our services
(3) To respond to inquiries and provide information regarding our services
(4) To manage customer information
(5) To provide information about our products and services
(6) To address actions that violate our service terms, policies, etc. (hereinafter referred to as “Terms”)
(7) To notify customers of changes to our Terms or policies regarding our services
(8) To improve our services and support the development of new services
(9) To create statistical data in a format that does not identify individuals, in relation to our services
(10) For other purposes incidental to those stated above - 3. Changes to the Purpose of Use of Personal Information
- The Company may change the purpose of use of personal information within a reasonably recognized scope deemed to have a sufficient relationship to the original purpose. In the event of any changes, we will notify customers or publicly announce the changes.
- 4. Restrictions on the Use of Personal Information
- The Company will not handle personal information beyond the scope necessary to achieve the purpose of use without the customer’s consent, except in cases permitted under the Personal Information Protection Act or other applicable laws and regulations. However, this does not apply in the following cases:
1. When required by law.
2. When it is necessary to protect an individual’s life, body, or property and obtaining the customer’s consent is difficult.
3. When it is particularly necessary to improve public health or promote the sound development of children, and obtaining the customer’s consent is difficult.
4. When it is necessary to cooperate with a national or local government agency, or a party entrusted by such agencies, in carrying out duties prescribed by law, and obtaining the customer’s consent could hinder the execution of those duties. - 5. Appropriate Acquisition of Personal Information
- Our company acquires personal information appropriately and does not acquire it through falsehood or other illegal means.
- 6. Management of Personal Information Security
- The Company takes necessary and appropriate measures to supervise its employees to ensure the secure management of personal information and to mitigate risks such as loss, destruction, alteration, or leakage of personal information.
Additionally, when outsourcing all or part of the handling of personal information, the Company will ensure that the entrusted party implements necessary and appropriate measures for the secure management of personal information through proper supervision. - 7. Provision to Third Parties
- The Company will not provide personal information to third parties without the prior consent of the customer, except in cases where disclosure is permitted under the Personal Information Protection Act or other applicable laws and regulations.
However, the following cases do not constitute provision to third parties as defined above:
1. When the Company entrusts the handling of personal information, in whole or in part, within the scope necessary to achieve the purpose of use.
2. When personal information is provided as part of a business transfer due to a merger or other reasons.
3. In the case of joint use pursuant to the provisions of Section 8. - 8. Joint Use
- The Company jointly uses customers’ personal information as outlined below:
1. Items of personal information to be jointly used:
Personal information necessary for travel arrangements.
(Name, current address, contact details, emergency contact information, passport details, etc.)
2. Scope of parties jointly using the information:
Travel agencies and companies providing activities (refer to the linked list for specific details).
3. Purpose of use by the parties:
To arrange and make travel reservations.
4. Name of the entity responsible for managing the personal information:
Virts Production Co., Ltd. - 9. Disclosure of Personal Information
- When the Company receives a request from a customer to disclose personal information in accordance with the provisions of the Personal Information Protection Act, the Company will promptly disclose the requested information after verifying that the request is made by the customer themselves. (If the requested personal information does not exist, the Company will notify the customer accordingly.)
However, this does not apply in cases where the Company is not obligated to disclose the information under the Personal Information Protection Act or other applicable laws and regulations. - 10. Correction, Addition, or Deletion of Personal Information
- If a customer requests correction, addition, or deletion (hereinafter referred to as “Corrections, etc.”) of their personal information based on the provisions of the Personal Information Protection Act due to inaccuracies, the Company will promptly conduct the necessary investigations within the scope required to achieve the purpose of use after confirming that the request is made by the customer themselves. Based on the investigation results, the Company will make the necessary Corrections, etc., to the personal information and notify the customer of the changes. (If the Company decides not to make the requested Corrections, etc., the customer will be notified of this decision.)
However, this does not apply in cases where the Company is not obligated to make Corrections, etc., under the Personal Information Protection Act or other applicable laws and regulations. - 11. Suspension or Deletion of Use of Personal Information
- If a customer requests the suspension or deletion of their personal information (hereinafter referred to as “Suspension, etc.”) based on the provisions of the Personal Information Protection Act, citing that the information is being handled beyond the scope of the previously disclosed purposes or that it was obtained through fraudulent or improper means, the Company will promptly suspend or delete the use of the information after confirming that the request is made by the customer themselves and verifying the validity of the claim. The Company will then notify the customer of the action taken.
However, this does not apply in cases where the Company is not obligated to suspend or delete the use of personal information under the Personal Information Protection Act or other applicable laws and regulations. - 12. Disclosure of Information
- Some of the Company’s services are designed to make certain customer information, such as profile details (including the customer’s real name) and other information specified by the Company, publicly accessible. Please be aware of this when using the Company’s services and consent to this condition before proceeding.
- 13. Contact Information
- For requests regarding disclosure, opinions, questions, complaints, or other inquiries related to the handling of personal information, please use the following contact information:
2-10-25 Nishishirocho, Joetsu City, Niigata Prefecture 943-0834
Virts Production Co., Ltd.
E-mail: info@kanaeru.club (Please not that mail can be received from 9:30 to 17:30 on weekdays.) - 14. Continuous Improvement
- The Company will periodically review its practices for handling personal information and strive for continuous improvement. This Privacy Policy may be updated or revised as necessary.
